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WE WOULD LOVE TO HEAR FROM YOU

Please use the form below or send an email to our Order Customer Support Team monica@tronxy.com . In order to help you solve the problem as soon as possible, please attach the order number and where you purchased it to the email. We will have engineers to answer your questions, please fill up your information and describe your problem in detail.

If you have any after-sale problem or technical problem and you can contact our after-sale department. Please send email to our engineer teams directly SUPPORT@TRONXY.COM. We will have engineers to answer your questions, please fill up your information and describe your problem in detail as below format:

Order number:
Store name:
Your country:
Model name:
Does the machine have a TITAN extruder:
Simple issue description:
Pls sent us the FULL VIEW PICTURE of your mainboard and the SN code of the printer, thanks.

CONTACT US

Need help? We are here for you

Contact Address:

  • Add: 23, Baoya Road, Danzhutou Community,
  • Nanwan Street, Longgang District, Shenzhen (518100) China.

Contact Info:

  • 0086-755-89968500
  • monica@tronxy.com

Working Hours:

  • Monday - Friday: 9:00 AM - 6:00 PM
  • Weekend: 9:00 AM - 6:00 PM (On duty every other week)